Fmc99 Privacy Policy — Personal Data Security for Malaysian Members

1Privacy Policy Introduction & Scope

This Privacy Policy is issued by fmc99 ("we", "Platform") and applies to all users who access or use the fmc99 platform via the official website at fmc99.win, the Android and iOS mobile apps, and all related services provided by fmc99.

We understand that your trust is our most valuable asset. That is why we are committed to being fully transparent about how we handle your personal information. Every data-related decision we make puts your interests and privacy as a member first.

This document is prepared in accordance with the requirements of Malaysia's Personal Data Protection Act (PDPA) 2010 and international best practices in data protection. fmc99 acts as a responsible data processor and continually strives to comply with all applicable data protection legislation within our operating jurisdictions.

2Types of Personal Data We Collect

Fmc99 only collects data that is strictly necessary to provide a safe and fully functional platform service. Below are the categories of data we collect and their purposes:

Fmc99 does not collect sensitive data such as medical records, political views or religious affiliations. All data collected is strictly necessary and directly relevant to the provision of platform services.

3How We Use Your Personal Data

Every piece of data we collect has a clear and legitimate purpose. fmc99 uses your personal information for the following purposes:

• Account Management: To create, verify and manage your member account on the fmc99 platform, including the registration, login and password recovery processes.
• Service Provision: To allow you to seamlessly access all games, sports betting and other services available on the platform.
• Transaction Processing: To securely process deposits, withdrawals and all financial transactions via your chosen payment method.
• KYC Verification: To comply with legal requirements relating to identity verification and anti-money laundering (AML).
• Service Communications: To send important notifications regarding your account, transactions, security updates and relevant promotional information.
• Customer Support: To effectively handle enquiries, complaints and assistance requests from members through our 24/7 support channels.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, multiple account usage and any form of platform abuse.
• Platform Improvements: To analyse usage patterns and improve user experience, platform stability and overall service quality.

Fmc99 will only process your data on valid legal grounds — whether based on your consent, contractual necessity, legal obligation or the platform's legitimate interests that do not override your fundamental rights as a user.

4Data Sharing & Disclosure

Fmc99 does not sell, rent or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where we need to share data with certain parties:

• Payment Service Providers: Required transaction information is shared with DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost exclusively to process your deposits and withdrawals.
• Game Service Providers: Minimal game session information is shared with game software providers solely to ensure smooth gameplay functionality.
• Technical Service Providers: Companies that assist us in platform operations, server hosting and technical support services — all subject to strict confidentiality agreements.
• Legal Authority: When required by Malaysian law or a valid court order, we will disclose the necessary information to the relevant authorities.
• Fraud Prevention: In cases requiring advanced identity verification or fraud investigation, data may be shared with accredited identity verification agencies.

5Data Security Measures

Fmc99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse or accidental disclosure.

Key security measures we have implemented include:

• Data Encryption: All data is transmitted using HTTPS protocol with TLS 1.3 encryption. Sensitive stored data is also encrypted using the robust AES-256 encryption algorithm.
• Internal Access Controls: Access to member data within our systems is strictly limited to staff who genuinely require it, based on a "need-to-know" principle.
• Continuous Monitoring: Automated monitoring systems run 24 hours a day to detect any suspicious activity or intrusion attempts immediately.
• Regular Security Audits: Independent security assessments and penetration testing are conducted regularly to identify and address any system vulnerabilities.
• Two-Factor Authentication: 2FA is available for all member accounts, adding an extra layer of security that protects your account even if your password is compromised.

6Cookies & Tracking Technology

Fmc99 uses cookies and similar tracking technologies to enhance user experience, maintain login session security and understand how members interact with our platform.

There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session and language settings. These cookies cannot be disabled as they are critical to platform operation.
• Functional Cookies: Used to remember your personal preferences such as preferred currency, display settings, and game choices so you do not need to reset them each time you log in.
• Analytics Cookies: Helping us understand aggregate platform usage patterns to improve design and performance without identifying you individually.
• Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality. Please note that disabling essential cookies will prevent you from logging in to your fmc99 account.

7Data Retention Period

Fmc99 does not retain your personal data longer than necessary. Data retention periods are determined based on the original purpose of collection, legal requirements and the platform's legitimate interests.

• Active Account Data: Personal account data for active accounts is retained for as long as your account remains active and operational on the fmc99 platform.
• Data After Account Closure: After account closure, basic account data will be retained for the period stipulated by Malaysian law (typically 7 years) for financial record-keeping and audit purposes.
• Financial Transaction Data: Financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's tax and financial regulatory requirements.
• Security Log Data: Access and security logs are retained for 90 days for the purpose of investigating security incidents when required.
• Cookie Session Data: Session cookies expire automatically when you close your browser, while persistent cookies have a set expiry period.

Once the designated retention period expires, your personal data will be securely deleted or fully anonymised using approved data deletion procedures.

8Your Rights as a Data Owner

As a fmc99 member and owner of your personal data, you have the following rights guaranteed under Malaysia's PDPA and international privacy practices:

To exercise any of the above rights, contact the fmc99 customer support team via live chat within the platform. We will process your request within 30 business days from the date of receipt. For complex cases, this period may be extended with prior notice to you.

9International Data Transfers

In the context of online platform operations, some data may be processed or stored on servers located outside Malaysia. When this occurs, fmc99 ensures that such data transfers are carried out with adequate safeguards through:

• Binding data protection agreements with all technical partners based overseas.
• Assessment of privacy protection adequacy in the recipient country before any data transfer takes place.
• Use of recognised data transfer mechanisms such as Standard Contractual Clauses (SCC) that guarantee an equivalent level of protection.
• Minimum necessary data transfer only — we do not transfer more data than is required for operational purposes.

10Changes to This Privacy Policy

Fmc99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements or improvements in how we protect your data.

When significant changes occur, we will:

• Displaying a clear notice on the fmc99.win homepage at least 14 days before changes take effect.
• Sending email notifications to all registered members with a verified email address.
• Updating the "Last Updated" date at the top of this document so you always know which version is current.
• Requesting fresh consent from members if changes involve data use that differs from the original purpose of collection.

We encourage you to review this Privacy Policy page periodically. Continued use of the fmc99 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

11Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you promptly.

You can reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the fmc99 platform — the fastest way to get an immediate response.
• Official Email: [email protected] — response within 1–2 business days for all written enquiries.
• Telegram & WhatsApp: Accessible via the social media icons on the platform for instant communication.